Questions tagged [contact]
For questions about contacting the Stack Exchange team, typically via the "contact us" page of each site, and the help desk product support systems Jira and Freshdesk.
96 questions
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Clarify the security reporting guidance for Stack Internal
This is going to be a bit broad, but I think it's worth discussing, even with the Needs more focus line.
The general guidance for reporting security issues for Stack Internal (formerly Stack Overflow ...
- 21.1k
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Can I ping the Trust & Safety team on a ticket I've submitted if I haven't received a reply yet?
It has been 2 weeks since I received the email:
Thank you for writing to us – your ticket has been escalated to our
Trust & Safety team. You should hear from them in the next few days,
but it ...
21
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1
answer
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Support agent not responding to my replies?
I had a frustrating experience with SE support recently.
I contacted SE support around the beginning of this month to deal with my account issue. I received a reply from them a week later asking more ...
- 326
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Rephrase "We've closed this ticket because it appears the issue was resolved" in automatic replies to contact requests
According to this answer, if the team responds to a contact request and the user who contacted the team doesn't respond within three days, the ticket will be automatically closed and the user will ...
21
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Why is Stack Exchange staff directing users to site moderators for dissociation requests?
The post Dissociation for migration against the policy for migrations came up yesterday. In that post, the author talks of receiving a response from Stack Exchange staff pointing them back to the site'...
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The “Get more details” links and “Password recovery page” for the “I lost my password” option on Area 51 contact form leads to error page
This question is not the same like my recent question.
In the contact form for Area 51, we click “Account Issue—> I lost my password” option, a pop-up will be shown:
Click “Get more details” or “...
7
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0
answers
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Should the “Get more details” links for the “I lost my password” option on the contact form link to help center rather than password recovery page?
In the contact form, we have an ‘I lost my password’ option in the “Account Issue” option.
If we click the lost password option, a pop-up will be shown:
If we click the “Get more details” option, it ...
-35
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1
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Received response clearly meant for someone else to a support ticket; what happened? [closed]
My profile was suspended on Math Stack Exchange for voting to close questions that lacked context and didn't show any attempt. Other users who also voted to close those questions were not suspended.
...
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I contacted SE via contact form and didn't receive the ticket
About an hour ago I contacted Stack Exchange via the contact form (https://stackoverflow.com/contact) and I didn't receive the ticket by e-mail until now, is there any staff here who can check this ...
- 112
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How do I track the status of a ticket I lodged over the contact form?
A couple of weeks ago I used the contact form that the sites have, but I have not received any response. Is there a way to see the status of that ticket, since they give a 6 digit number but I haven't ...
user1437608
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Title may not fit into popup width on contact page
On contact page in some cases the popup title may not fit into width because is covered by close button, e.g.:
- 70.6k
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Some fields on contact page contain encoded placeholders
There are encoded placeholders on some fields on contact page. For instance:
Trust and Safety
Account Issue
Reproduced on all non-English sites if non-Latin symbols are used in resulting translations....
- 70.6k
9
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146
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Bug with the special characters in the email on Contact page
I have an account with email like [email protected] (Not a real email).
I've visited the Contact page, selected the contact variant (for example, Account Issue > I need to merge user profiles)...
- 1,303
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As of August 2023, is [email protected] still an active email address for reaching out to the SE Team?
I am trying to reach out to the SE team regarding a site moderation issue, but my message text exceeds the contact form’s 5000-character limit. According to this 2019 post, "Compare methods of ...
- 2,988
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Can't open a ticket for merging accounts; Error occurs even though all fields are included
I tried to follow the instruction in the link but I can't open a ticket for merging accounts. I get the following error:
We can't merge until we have links to both profiles; please add the missing URL ...
- 257