End-to-end analytics suite for Blinkit, Swiggy, and JioMart — 100k+ orders analyzed to forecast demand, optimize SLAs, and reduce churn (+37% growth impact)
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Updated
Sep 9, 2025 - Jupyter Notebook
End-to-end analytics suite for Blinkit, Swiggy, and JioMart — 100k+ orders analyzed to forecast demand, optimize SLAs, and reduce churn (+37% growth impact)
Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.
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Technical Support SLA Analysis Data Pipeline is a data pipeline project designed to analyze SLA compliance for technical support tickets. This project leverages SQL, Python, Kibana, and Tableau to process, visualize, and monitor ticket performance metrics efficiently.
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