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System Center in Partner Expanded Benefits
I am currently using Acronis for Server, Hyper V and Workstation Backups. Backup to Disk, as well as Tape libraries. I have a new subscription for Partner Expanded Benefits, and was wondering about using System Center DPM to perform my backups, as it would allow backup to Azure cloud (would use some of the 4k$ credits for this). Currently Acronis needs a separate subscription to allow this. Using DPM would save the annual maintenance costs that are being incurred with Acronis. My question is, only System Center 2022 is being offered with the Expanded Benefits. Is there some reason that 2025 is not offered. I would like to make sure that I will not be left in limbo if I were to switch to DPM, and then support/licensing in Expanded benefits is discontinued. As some follow up question a) has anyone else gone this route, and replaced a commercial backup software Veeam, Acronis etc with DPM. What has been your experience. b) How good is tape library support c) Online Azure backup - is it easy to implement, and does it work well (in my case, I would probably just backup up straight to Archive level storage, as I would use my own Disk and Tape as the primary backup locations, so cost should be minimal for many TB of data
Unable to create support request in Partner Center
Hello, I am unable to create support request in partner center. I am getting the following error message while trying to create a support request. "There was an issue creating your service request. Please wait 10 minutes and try again." Can someone let me know if there is another way to contact support in Partner center.? Thanks, AriBlocked from Migrating Entra App from Personal to Org Tenant (Production Use, Partner Account)
We’re a Microsoft partner with a verified organizational tenant and a live Outlook connector currently in production with a sizable user base. Unfortunately, due to historical setup, the Entra authentication app supporting this connector was registered under a personal Microsoft account. Microsoft support informed us that application migration between accounts is no longer supported, and directed us to the community for visibility and possible product escalation. What We’re Asking For: A manual reassignment or supported workaround for this authentication app to be transferred to our organizational tenant Or at minimum, guidance on how to support existing users during a parallel rebuild, with minimal disruption We understand this may be an edge case, but for partners with live customer-facing apps originally built under personal accounts, we believe there’s value in revisiting the policy — or offering a migration pathway. If there’s a path to escalate this to the relevant Entra or Commercial Marketplace team, we would sincerely appreciate that support. Thanks in advance.
Partner payment error
The Partner Payment Center payment page does not properly process cards. The error I am receiving does not seem to be a valid error for credit cards: Payment failed due to insufficient balance. Please check with your bank or try again with a different card. My Card is in good standing. In the MS store I have no problem, just in the Partner payment page. I've cleared the browser cache and still get the same error.
Webinar: Prioritize Your Pipeline to Sell More with Less Effort
July 9 | 1 PM EST ➡️ Save your seat We'll share how to assess and prioritize your pipeline so you can focus on the deals most likely to convert. Learn how Carve prioritizes deals—what to look for, what to avoid, and how to move faster with less effort. Learn how to: Spot high-impact deals most likely to close via Marketplace Filter out distractions and stop wasting time on low-probability opportunities Identify what Microsoft sellers actually care about so your deals get noticed ➡️ Save your seatPartner Assistance
Hi, We are a Microsoft Partner and working collaboratively with other Microsoft partners and customes with all sorts of varying Microsoft Solutions and Azure migrations. More and more of these as an ECIF supplier. We are always being asked who is our Microsoft FTE Sponsor or PDM Manager, but we dont have any points of contact at Microsoft. Previously there use to be an ASK partner help line that you could call to get help as a Microsoft Partner. We are looking to deepen our relationship with Microsoft and are struggling because we lack any contacts. Can anyone advise where or how we can get help to improve our Partner relationship with Microsoft to ultimately help us sell more Microsoft solutions?Dual Use Right download product key
We have downloaded the Supply Chain product key from the Ad M365 portal, but it is incomplete, it lacks the finance and logistics functionality, with no users or functional modules. I have opened tickets in different Microsoft portals and they can't give me support, because we can't download the key again. I have opened tickets in different Microsoft portals and they can't give me support, because we can't download the key again. Thanks!
Master Deal Sharing with Microsoft webinar happening today!
Our webinar - Master Deal Sharing with Microsoft - is happening today! If you’re a software company partnering with Microsoft, you probably started with big hopes for co-selling at scale. But the first hurdle almost everyone hits? Getting deals into Partner Center effectively and efficiently. Whether it’s your first deal or your thousandth, we’re sharing best practices that help you submit higher-quality deals faster—with better response rates from Microsoft sellers. 📅 Master Deal Sharing with Microsoft 🕐 Today at 10:00 AM PST / 1:00 PM EST 🔗 Register See you there!
Microsoft Partner Center is asking for "Identity Verification" but we already completed it!
Hello, We went through the process of being registered as a Microsoft CSP Reseller. We followed all of the steps and finally got a green check mark but are not fully verified! Our Status says "Pending Qualification" and it has said this for about 3 weeks now. I have tried opening a support ticket and I get the same canned generic answer: "Thank you for your email. Thank you for your inquiry about your Microsoft AI Cloud Partner Program account in Partner Center. Your MPN 6915438 and 6915439 is pending for Identity Verification. Please follow the below steps to get Identity Verification. Sign in to Partner Center, select Settings (gear icon) > Account Settings. Select the Legal info tab on the left. The Legal business profile section shows your Verification status in the Microsoft AI Cloud Partner Program. Under identity verification, select Fix Now. Install the Microsoft Authenticator app on your iOS or Android mobile device. Get your valid government ID, for example, a passport, a driver's license, or other national ID. The ID should be a physical form of ID that is current and up to date. Verify that the name on your ID matches either the Partner Center primary contact or your tenant username. Select Start next to a trusted partner. We still see that identity verification appears to be in progress. Please confirm if your account is now fully authorized so that we can proceed to close this ticket. If you're still facing any issues, kindly let us know—feel free to share a screenshot of the error so we can assist you more effectively." When I navigate to MS Partner Center > Account Settings > Legal Info my Verification Status is Authorized, but under "program info" my Indirect Reseller status is Pending qualification. There is no fix now button because we already verified! Someone please tell me what I have to do to resolve this, Microsoft support has been absolutely no help.