Shipping Policy

ORDER PROCESSING

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive an email notification when your order has been shipped, including tracking information.
• If there are any delays in processing your order, you will be notified by email with an explanation and estimated timeline.

SHIPPING METHODS & CARRIERS

• We use Poste Italiane as our primary shipping carrier, with full tracking provided for all shipments.
• Additional premium shipping options may be available at checkout for select destinations.

SHIPPING TIMEFRAMES

Please note: These timeframes are estimates and not guarantees. Delivery times may be affected by factors outside our control including customs processing, local postal service operations, holidays, and weather conditions.

SHIPPING COSTS

• Shipping costs are calculated based on destination, package weight, and selected shipping method.
• All applicable shipping charges will be clearly displayed during checkout before payment is completed.
• Import duties and taxes are not included in the shipping cost and are the responsibility of the customer.

PACKAGE TRACKING

• A tracking number will be provided via email once your order has shipped.
• You can monitor your shipment’s progress through our website or directly through the Poste Italiane tracking portal.
• For questions about tracking, please contact customer service at info@fsd.it

INTERNATIONAL SHIPPING

• We ship worldwide to most countries.
• The recipient is responsible for all customs duties, import taxes, and any other fees that may be imposed by the destination country.
• International delivery times may vary significantly depending on customs processing in the destination country.
• Please ensure your shipping address complies with the format required by your local postal service.

ADDRESS ACCURACY

• Please verify that your shipping address is correct before completing your purchase.
• We cannot be held responsible for delays or non-delivery due to incorrect shipping information.
• Address changes after an order has been shipped may incur additional fees and cause delays.

RETURNS & EXCHANGES

• We accept returns within 30 days of delivery.
• Items must be unused and in their original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Upon receiving and inspecting the returned item(s), we will process a refund for the full order amount minus the return shipping costs.
• Refunds will be issued to the original payment method within 5-7 business days of receiving the return.

DAMAGED ITEMS

If your order arrives damaged:

1. Email us immediately at info@fsd.it
2. Include your order number in the subject line
3. Attach clear photos showing the damage
4. Keep all original packaging until the claim is resolved

We handle damaged items on a case-by-case basis and will work toward the most appropriate solution, which may include replacement, repair, or refund.

SHIPPING EXCEPTIONS

• During peak seasons (holidays, special promotions), processing times may be extended by 1-2 additional business days.
• Weather events, postal strikes, or other circumstances beyond our control may cause delays in delivery.
• We will communicate any known systemic delays via email and on our website.

CONTACT INFORMATION

For any shipping-related questions or concerns, please contact our customer service team:

• Email: info@fsd.it
• Response time: Within 24 hours (business days)

Last Updated: April 2025